Frequently Asked Questions
Booking & Appointments
How do I book an appointment?
You can book an appointment by calling the salon directly or using our online booking system. To avoid disappointment and secure your preferred therapist, we recommend booking your next appointment before you leave the salon.
Can I request a specific therapist?
Absolutely. We always do our best to accommodate your preference. Please just let us know when booking and we'll do everything we can to arrange this for you.
What happens if I need to cancel?
We kindly ask for a minimum of 24 hours notice should you need to cancel or rearrange your appointment. Cancellations made within 24 hours of the appointment time will unfortunately incur the full treatment charge. Please note for appointments made via our website or app these are subject to a 48 hours cancellation policy, if you cancel within this time we will retain the deposit paid upon booking.
What if I am running late?
We completely understand that life doesn't always go to plan. However, to ensure the smooth running of the salon and out of consideration for other clients, please be aware that in the event of a late arrival your treatment will still finish at its originally scheduled time.
Treatments & Consultations
Do I need a consultation before my first treatment?
For certain treatments — including IPL hair removal, tattoo removal, and pigmentation treatments — a consultation and patch test is required before we can begin. For new facial clients, we recommend starting with our skin analysis and consultation so we can personalise your treatment plan from the very beginning.
How do I know which treatment is right for me?
Our therapists are always on hand to guide you in the right direction. If you're unsure where to start, our 30-minute skin analysis and consultation is the perfect first step — giving you a clear, personalised plan tailored to your skin's individual needs.
Are your treatments suitable during pregnancy?
Some treatments are not recommended during pregnancy. Please let us know at the time of booking and our team will advise on the most suitable options for you. We do offer a dedicated maternity massage and pre and post natal treatment specifically designed for expectant and new mums.
Do you offer treatments for men?
Absolutely. We welcome both men and women and have a range of treatments suitable for all.
Products & Skincare
Do you retail skincare products?
Yes — we stock a carefully curated range of professional skincare products including Environ, ESPA, ANP, and more. We only ever retail products that we truly believe in and that we use within the salon ourselves.
Can you recommend products for my skin?
Our therapists are always happy to recommend products tailored to your individual skin concerns. The best place to start is our skin analysis and consultation, where we can assess your skin in depth and build a personalised homecare routine around your needs.
General
Where are you located?
We are located on Warrington Street, Ashton-under-Lyne. Full details including a map can be found on our contact page.
What are your opening hours?
Please visit our contact page for our most up to date opening hours.
Is there parking nearby?
Yes — there is parking available close to the salon. Please don't hesitate to contact us for more details.
Do you offer gift vouchers?
Yes! Our gift vouchers make a wonderful treat for someone special and are available to purchase in salon. Please contact us for more information.
Do you have a loyalty scheme?
Please speak to a member of our team in salon for details of our membership scheme.
Are your products and treatments suitable for sensitive skin?
Yes — we have a wide range of treatments and products specifically suited to sensitive and reactive skin types. Our therapists will always take your skin concerns into account and tailor your treatment accordingly.
What should I bring to my pedicure appointment?
If you are having a pedicure with regular varnish, please remember to bring a pair of open-toe shoes to wear after your appointment — your nails will thank you for it!
Do I need to shave before my laser hair removal appointment?
This can vary depending on the area being treated and your individual hair type. Please check with your therapist at the time of booking and they will advise you accordingly.
Can clients under 18 have gel nails?
Unfortunately we are unable to apply gel varnish to clients under the age of 18. Please don't hesitate to contact us if you have any questions about this ahead of your appointment.
Can't find the answer you're looking for? Don't hesitate to get in touch — we're always happy to help. 01613304073